We just switched from ATT Wireless to Cingular

just in time for Cingular to switch back to the New AT&T. We had gotten AT&T wireless service before they were bought out by Cingular and never switched over our plans, sim cards, or phones. But recently, Christy's phone has been acting up and the only way to get a new phone was to switch to Cingular's roll over plans. You can see our old phones on top and the new phones on the bottom. Christy got the Razr V3xx which is the 3G version and I got the Cingular 2125 smartphone which is basically like my old audiovox except it has the faster edge network instead of the GPRS, 1.3 MP camera, joystick instead of the Rocker button that Christy hated, and a few other improvements. The switch though was not painless. Cingular could do a lot to improve their operations.

First I tried to get the phones for free but the different Customer Service reps wouldn't have that. Or they would accidentally drop me while I was on hold. That did really happen. Some were really nice and said I could get 200 bonus minutes and offered me $50 in credits for being such a good customer while others would barely budge or give me anything. So after finally deciding to pay $50 per phone, they actually screwed up and sent me 2 Razrs. So I called back up and they credited me another $50 for the inconvenience. Then they credited me another $25 because they couldn't stop the order. Finally, I think they credited me another $25 because they couldn't activate my sim card when I called in because of technical problems. Then when I thought all was fine, it turns out they screwed up the plans. When I called back in to correct it, they told me one of the sim cards was bad and they would need to send out another one. I'm actually surprised we even get cell service at all. But in the end, they ended up paying us $50 or so dollars to get 2 new phones.

Also, if you talk to one customer service rep and they tell you one thing, call back and talk to another. They told me I could get 200 bonus minutes added on for free. Then when I finally decided to place my order, I told the new rep about the minutes and they said no problem. Well since the phone order was messed up, I had to call back and the new rep said that they couldn't honor the 200 anymore. Then finally when I called again to fix the plan details, I mentioned the 200 bonus minutes. The rep said no problem and added them on for me.