I recently noticed a tear in my hydration pack. Since I didn't want to return it to Costco, I submitted a warranty claim with geigerrig.com. They emailed me back saying that they'd be sending me the latest pack version because they didn't have mine in stock anymore.
I was expecting just the pack and not the water bladder as well but they actually just sent me the entire backpack and system. I didn't need to show them any receipts or mail anything back. In addition to the great customer service, the water bladder is a great design. The bladder itself can be inverted and placed in the dishwasher. All the other camelbacks or hydration systems usually develop some kind of mold or require way too much care to keep clean and free of any buildup. I highly recommend the geigerrig system. I also recently emailed the customer service about my bike pump and how one of the pieces broke off. They also just sent me an entire new pump since the existing pump was no longer in production. Again, no receipts or returning the old one. So the moral of the story is remember to try customer service or a warranty claim for an item that you probably would have just purchased a new one of.
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